Solved Case Analysis: Apologizing at Community Hospital A By Thomas M. Madden

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Description

This case is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. Giving Voice to Values (GVV) is an innovative curriculum for values-driven management and leadership, designed to be integrated across the core business curriculum as well as to stand alone. The new CEO of a hospital goes against the advice of legal counsel to try a new approach to handling a lawsuit filed by the family of a deceased patient. She wants to address the surviving family’s loss in a way that recognizes their loss and honors their resulting needs and that can also help better the practices at the hospital.

Publishing Authority:

Darden Business Publishing – University of Virginia

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