What should managers do when old habits and customs interfere with progress? Magasco Paper Mill was once a state-of-the-art operation. But changes such as new equipment and the advent of unions have strained employee relations and inhibited productivity. The case ends with a labor dispute, a strike, and a period of enormous tension and conflict. This case should be accompanied by the B case (UVA-OB-0411).
Darden Business Publishing – University of Virginia