This case is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. A young financial analyst is concerned when his manager directs him to provide substandard service to a small-ticket client. This case is appropriate for classes in service management, customer-relations management, organizational behavior, and leadership and ethics.
Darden Business Publishing – University of Virginia