Solved Case Analysis: Johansens New Scorecard System: The Summit by Luann J. Lynch, Jennifer Forman, Graham Gillam

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Description

Johansen’s, a large high-end department store, has just completed its first year under a new scorecard system for evaluation of manager performance. The manager of Store 51 has traditionally been one of the company’s top-performing managers from a financial standpoint, but his overall performance rating has declined due to performance along nonfinancial dimensions. Using a role-playing exercise, the managers at the performance summit must discuss his performance in the context of a new performance evaluation system, measurement issues around the nonfinancial metrics, and retention concerns. An alternative version of this case, (UVA-C-2371) takes a more traditional case method pedagogical approach to the same material.

Publishing Authority:

Darden Business Publishing – University of Virginia

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