This case is an updated version of the Knowlton Roberts case series (UVA-OB-0737 and 0738). The case is best used as a vehicle to understand another person’s point of view and to see what happens when points of view are misunderstood or misinterpreted. The A case presents a series of situations and interactions that require consideration of why each person acted as they did. The role of untested assumptions and leaps to conclusions also feature prominently in the case.
Darden Business Publishing – University of Virginia