Solved Case Analysis: Silver Star’s North American Flight Center by James G. Clawson, Greg Bevan

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Description

The new manager of the North American flight center of a global firm faces a number of problems including an opening for the director of flight operations, internal interpersonal strife, resentment against his chief pilot, a senior pilot who seems to be poisoning the culture, and a new computer system. This composite but true case presents common issues faced in managing a North American corporate flight center. Names have been disguised.

Publishing Authority:

Darden Business Publishing – University of Virginia

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