As a major player in a $200-billion market with only a 15% market share, SYSCO outperforms its industry competition. This execution champion and organic growth winner has figured out how to balance and manage tensions between decentralized entrepreneurial autonomy and centralized controls. But what makes SYSCO different is that its leaders have figured out, on a daily basis, how to keep everyone, from the CEO to the truck driver, focused on the details that count to customers. In 2005, however, the growth of its underlying market had leveled forcing the company to face the challenge of continuing to grow and maintain its margins in a plateauing market.
Darden Business Publishing – University of Virginia