Solved Case Analysis: Terri Dean at Verizon Business A by Elizabeth A. Powell, Gerry Yemen

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Description

A senior vice president of global communications for Verizon Business reads an e-mail from an employee responding to a recent communication effort. The employee, new to Verizon, is trying to connect the dots between the products and solutions he offers customers and how his role fits into the company’s key strategic goals. This field-researched case, suitable for graduate students and executive education program participants, can be used to discuss what it means to lead with an “enterprise perspective.”

Publishing Authority:

Darden Business Publishing – University of Virginia

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