Solved Case Analysis: That Little Voice Inside B by Lynn A. Isabella, Gerry Yemen, Susan Burke

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Description

The day after Catherine Russell, senior vice president of Harbor Community Bank (HCB), discovered one of the bank’s branch managers in the bank after hours, cleaning, she continued to second guess how she should manage the situation. The manager, Rachel Dwyer, had an explanation that made sense, yet Russell was still uneasy about this and other instances of strange behavior from Dwyer. After consulting with her boss, Russell decided to ask Dwyer about the situation at a previously arranged meeting. This case is preceded by the A case.

Publishing Authority:

Darden Business Publishing – University of Virginia

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