The B case reveals Bubatunde’s decision to let Li settle on a solution to the problem. She decided that Hsu should continue to report to her and not be transferred. Hsu received the news poorly, refusing to comment, and within a short period of time the entire team felt the weight of Hsu’s poor attitude. Hsu continued to approach Babatunde about his displeasure, and Babatunde kept telling him to talk to Li?which he refused to do. Li fired Hsu and then asked to be removed as manager and reinstated as a senior support engineer. To continue with his organizational changes, Babtunde hired Li’s replacement from outside the company.
Darden Business Publishing – University of Virginia