Solved Case Analysis: Managing Virtual Teams A by June A. West, Arya Kalla, Sameer Kumar


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Karl Henderson was a senior manager at Metrionic Systems, a Santa Clara, California-based provider of networking solutions. During his time there, he had worked on and managed various cross-functional teams. When he was given the opportunity to manage a team that was spread across five continents, Henderson was confident that with a little groundwork, he could manage perfectly and deliver on time as he had always done. Due to a recent increase in the number of breaches into enterprise networks by hackers, Metrionic’s vice president wanted the team to develop the next-generation network-security product for IT professionals. Companies were seeking advanced security devices that could prevent any further attacks. The home bases of the individuals on the team created by the vice president stretched across five continents. For the first time in his life, Henderson had to consider the various aspects of managing a team virtually. After reading the case, students can be given a role to play from the virtual team. They must decide how to proceed in the first conference call. In addition, the Henderson role must consider issues, such as how to create and manage the communication across the globe. See BC-0211 for the B case.

Publishing Authority:

Darden Business Publishing – University of Virginia


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