Appropriate for courses in operations design and performance management. A Business Process Improvement team has evaluated a different systems design for launching a Lean-Six Sigma improvement journey and selected an advisory firm to implement it into a high-performance workplace system infrastructure. This case is the third of a three-part series with OM-1419 and OM-1420. Students are asked to comment on the final selection of the advisory firm and critique the overall work of the team. Students will also consider how to integrate the Lean-Six Sigma capabilities development with the company’s high-performance workplace system. A teaching note (OM-1393TN) is available.
Darden Business Publishing – University of Virginia