Solved Case Analysis: Taxi Role-Play One by James G. Clawson, Gerry Yemen


Get the Best Analysis to this Case Study written by MBA/CFA writers.

**Solution would be delivered to your registered email address within next 4 days. If you want the solution any earlier drop an email at  Click Here to see how it works



Sold as a set, this role-playing series encourages students to clarify different points of view when in leadership roles (UVA-OB-0921, 0922, and 0923). Before seeking solutions, students must get a clear, comprehensive picture of the problems at hand. Using the “want-got-gap” model works well. The material affords students an opportunity to develop persuasion techniques. The exercise involves three roles: 1) An executive with the Metropolitan Airports Commission at the Minneapolis-St. Paul International Airport who must ensure that taxi companies maintain a high level of quality customer service; within the past year the commission has received close to 4,800 complaints about taxi drivers who refused to transport passengers carrying alcohol; 2) One of 900 Islamic Somali taxi drivers whose mosque leader ruled it was against Islamic law to carry passengers with alcohol; 3) A passenger who, after a long journey, just wants to get home with a few bottles of wine, but struggles to find a taxi driver who will take him or her home.

Publishing Authority:

Darden Business Publishing – University of Virginia


There are no reviews yet.

Be the first to review “Solved Case Analysis: Taxi Role-Play One by James G. Clawson, Gerry Yemen”

Your email address will not be published. Required fields are marked *