Description
Ukrop’s has developed a unique coupon dispenser that is placed in front of the store. Customers with Ukrop’s loyalty card can use this system to obtain coupons that are customized for them. The case explores the impact of this system on customer loyalty and store profitability. The case presents an opportunity to discuss the process of establishing the return on investment from such a loyalty program.
Publishing Authority:
Darden Business Publishing – University of Virginia
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