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Solved Case Study: Enercon – 1. What should be the original sizing of your tower in terms of L1:L2:L3, and onsite:offshore ratio, and shift distribution. Give the logic for this estimate (Download Now)

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PowerPoint (.ppt) & Excel (.xlsx)

Questions Covered in the Solution

Enercon is a large multi-national organization with more than 30,000 employees and more than 100 offices worldwide. It wants to be the leading provider of solar power generation modules for both consumers and business entities. It has annual revenue of US $ 10 billion on average.  It is ranked second in this business in terms of number of kilowatts of electricity produced by solar powered power generation facilities. It has 4 manufacturing and assembly sites (two in USA and two in UK), two R&D centers (one in USA and other in UK) and a single lab in the USA.

The management believed that if a business function was not its core competency, and better value was found externally, it should be outsourced.

Exercise:

As part of the annual performance review, Jim & team have asked for a meeting with KIOSK next week. They would do detailed review with operations team, do a floor walk, and also meet KIOSK management. KIOSK management has called for an internal review this week to be prepared for the same. You have been asked to submit the following data.

(NOTE: Between the Unix, Wintel, Storage and Network towers, choose to be any one of the tower leads. You can then as that tower lead, prepare for the following requirements)

  1. What should be the original sizing of your tower in terms of L1:L2:L3, and onsite:offshore ratio, and shift distribution. Give the logic for this estimate
  2. What do you think are the problems with the current size? What are the possible causes for reaching this current team configuration?
  3. What all went wrong in the “protean” P1 incident? How can these be corrected

Sample of Solution

Priority No. of Tickets/Month Average Resolution Time (Mins) Generic Effort Required in Mins Generic Effort Required in Hrs Reopen tickets Average Resolution Time Reopen Effort in mins Reopen Effort in Hrs
P1 12 25 300 5.0 0 50 0 0.0
P2 199 49 9751 162.5 2 98 196 3.3
P3 453 95 43035 717.3 6 190 1140 19.0
P4 1215 420 510300 8505.0 10 840 8400 140.0

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