Terms and Conditions for the Sale of our Digital Products/ Services
Our Agreement to Act as Agency, acting on authority of the Principal with You (the “Customer”)
Writerkingdom acts as an agent for qualified experts to sell original work to their customers
The Customer appoints Writerkingdom (the “Agency”) to locate an expert (the “Principal”) in order to carry out research and/or assessment services (the “Work”) to the Customer during the term of the agreement in accordance with these provisions
The Agency is entitled to refuse any order at their discretion and in such cases will refund any payment made by the Customer in respect of that order.
The prices and delivery times are quoted on the Agency’s website. If the quoted price by Agency’s Team or on website and/or delivery time offered to the Customer is unacceptable, the Agency will refund any payment made by the Customer in respect of that order.
In the event that the Customer is not satisfied and consider’s the Work doesn’t meet the quality standard they have ordered, the Customer will have the remedies available to them as set out in this agreement
The Customer is not permitted to make direct contact with the Principal — the Agency will act as an intermediary between the Customer and the Principal.
In order to provide research and/or assessment services to fulfil the Customer’s Order, the Agency will allocate a suitably qualified expert which it deems to hold appropriate levels of qualification and experience to undertake the Customer’s Order
The Agency undertakes to exercise all reasonable skill and judgment in allocating a suitable expert, having regard to the available experts’ qualifications, experience and quality record with us, and to any available information the Agency has about the Customer’s degree or course
The agreement between the Customer and the Agency (collectively the “Parties”) shall commence once the Agency have both confirmed that a suitable expert is available to undertake the Customer’s order (“Order”) and have obtained payment from the Customer (the “Commencement Date”)
The Agreement will continue between the Parties until the time period allowed for amendments has expired, notwithstanding the subsisting clauses stated below, unless terminated sooner by either party in accordance with these provisions.
The following clauses will succeed following termination of the agreement between the Parties: 7 (Plagiarism), 8 (Data Protection), 10.5 (Paid Amendments), 12, 14 and 15 (Refunds and Payment Up Front), and 16 (Copyright)
The Customer will give the Agency clear briefings and ensure that all the facts given about the Order are accurate
The Agency will co-operate fully with the Customer and use reasonable care and skill to make the Order provided as successful as is to be expected from a competent research agency. The Customer will help the Agency do this by making available to the Agency all relevant information at the beginning of the transaction and co-operating with the Agency throughout the transaction should the Principal require any further information or guidance
The Customer acknowledges that failure to provide such information or guidance during the course of the transaction may delay the delivery of their Work, and that the Agency will not be held responsible for any loss or damage caused as a result of such delay. In such cases the ‘Completion on Time Guarantee’ will not apply.
Approvals and Authority
Where the Principal or the Agency requires confirmation of any particular detail they will contact the Customer using the email address or telephone number provided by the Customer
The Customer acknowledges that the Agency may accept instructions received using these modes of contact and may reasonably assume that those instructions are generated from the Customer
Delivery – “Completion on Time Guarantee”
The Agency agrees to facilitate delivery of all Work before midnight on the due date, unless the due date falls on a Sunday, Bank Holiday, Christmas Day, Boxing Day or New Year’s Day (“a Non-Working Day”), in which case the Work will be delivered the following day before midnight
The Agency undertakes that all Work will be completed by the Principal on time or they will refund the Customer’s money in full and deliver their Work for free
The relevant due date for the purposes of this guarantee is the due date that is set when the order is allocated to an expert
Where a variation to the relevant due date is agreed between the Agency and the Customer, a refund is not due
The Agency will not be held liable to facilitate under this guarantee for any lateness due to technical problems that may arise due to third parties or otherwise, including, but not limited to issues caused by Internet Service Providers, Mail Account Providers, Database Software, Incompatible Formats and Hosting Providers.
The Agency undertakes that if such technical problems occur with a system that they are directly responsible for or that third party contractors provide them with, that they will on request provide reasonable proof of these technical problems, so far as such proof is available, or will otherwise honour its Completion On Time Guarantee in full
The Agency is not liable under this guarantee where any delay is caused by death or illness of the Principal or immediate family.
If the Customer does not receive their Work on the due date they agree to contact the Agency through the Customer Control Panel the next day (or the next day after a Non-Working Day) to work with them to overcome the technical difficulties, where a representative will then assist them on the phone or through the Customer Control Panel until they are able to receive the Work. The Agency will provide proof upon request where available of any technical difficulties, death or illness
If the Customer decides to wait longer to inform the Agency of non-delivery, they agree that they do so at their own risk and that the Agency will not be held liable for any delay of the Customer to contact them about non-or late delivery. If requested, the Agency will provide proof that either the Work was completed by the Principal on time and uploaded, or that the Work available to the Customer on time, or proof that technical difficulties, death or illness prevented the Work being available on time. If the Agency is able to prove at least one of these then the Customer will not be entitled to any refund or discount; otherwise if the Agency cannot prove at least one of these occurrences the Customer will receive a full refund and their Work for free. The Customer agrees that they cannot seek any other recourse to a refund for delivery problems.
The Agency will have no obligations whatsoever in relation to the Completion on Time Guarantee if the delay in the delivery of the Work is as a result of the Customer’s actions – including but not limited to where the Customer has failed to pay an outstanding balance due in relation to the Order, sent in extra information after the order has started or changed any elements of the order instructions. Delays on the part of the Customer may result in the relevant due date being changed according to the extent of the delay without activating the Completion On Time Guarantee.
Where the Customer has agreed for ‘staggered delivery’ with the Principal, the Completion on Time Guarantee relates to the final delivery date of the Work and not to the delivery of individual components of the Work
The Customer agrees that the details provided at the time of placing their Order and making payment may be stored on the Agency’s secure database, on the understanding that these details may be shared with selected third parties in the interests of securing payment and providing an improved service. These parties may from time to time contact the Customer.
The Agency agrees that they will not disclose any personal information provided by the Customer other than is necessary to achieve the above aims or as required to do so by any lawful authority, and/or to pursue any fraudulent transactions
Amendments to Work in Progress
The Customer may request amendments (that can be regarding solution context or solution deadline) to their Order specification after payment has been made or a deposit has been taken and the Order has been assigned to an expert
The Customer may be required to make additional payment to confirm their requested amendments
If the Customer doesn’t make the required payment, the Agency can’t be held responsible for the additional amendments and no refund can be claimed in that case
Revisions to Completed Orders
The Agency agrees that if the Customer believes that their completed Work does not follow their exact instructions and/or the guarantees of the Principal as set out on the Agency website, the Customer may request revisions to the Work within 7 days of the delivery date, or longer if they have specifically paid to extend the amendments period. Such amendments will be made free of charge to the Customer
If the request to amend the Work falls outside of the time allowed for amendments, or if the Customer asks for amendments that do not relate to their original Order specification or fall beyond the scope of original order, the Principal at their discretion may offer a quote for the completion of the changes, and the Customer may choose whether or not to accept this. The Customer acknowledges that they may be required to make payment for such changes prior to the additional work being commenced
If the Principal does not agree with the Customer’s request, they will be given the opportunity to comment on it. In the event that agreement cannot be reached between Principal and Customer regarding the amendments, the Agency’s quality control team will assess the dispute and their decision will be final. They may, at their discretion, refer the matter to a different expert for assessment, in which case the decision of that expert will be binding on both parties
If the Principal fails to comply fully with the Customer’s reasonable request for amendments, the Customer is permitted to request again that the Work is amended until the request has been fully dealt with
The Agency’s commission charges for their services, the Principal’s charges for their services and charges for VAT are shown as an aggregate amount on the Agency’s website
If the Customer should require their Work to be amended in such a way that is inconsistent with their original Order specification, such amendments will be put to the Principal who may set their own rate for completing them and the Agency’s fee will then be calculated proportionate to that fee
Writerkingdom don’t issue refund for the Digital Products. Since the digital products (products that you can download instantly from our website) can be downloaded and kept in possession indefinitely, Agency can’t issue refund for them. However, if Customer made a purchase and haven’t yet downloaded the product, Agency will issue full refund.
Refunds for the services (customized model solution writing), if Customer are not satisfied by the quality of our writers. You can claim for the refund and Agency will evaluate the case to issue partial or full refund, based on particulars for each case.
If the Agency agrees to refund the Customer in full or part, this refund will be made using the credit or debit card that the Customer used to make their payment initially. If no such card was used (for example, where the Customer deposited the fee directly into the Agency’s bank account) the Agency will offer the Customer a choice of refund via Streamline (part of the Royal Bank of Scotland group) or credit towards a future order. All refunds are made at the discretion of the Agency
Value Added Tax
VAT is included in the Agency’s quoted prices, where appropriate, at the rate prevailing from time to time
Terms of Payment
Unless payment is taken at the time of placing an order, once the Agency has found a suitably qualified and experienced expert to undertake the Customer’s order, they will contact the Customer by email to take payment.
If, at their discretion, the Agency accepts a deposit rather than the full value of the Order, the Customer acknowledges that the full balance will remain outstanding at all times and will be paid to the Agency before the delivery date for the Work
The Customer agrees that once an Order is paid for then the expert allocated by the Agency begins work on that Order, and that the Order may not be canceled or refunded. Until payment or a deposit has been made and the Order has been allocated to an expert, the Customer may choose to continue with the Order or to cancel the Order at any time
The Customer agrees to be bound by the Agency’s refund policies and acknowledges that due to the highly specialised and individual nature of the services that full refunds will only be given in the circumstances outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at the discretion of the Agency
These terms must be read subject to the ‘Payment Up Front’ terms (Section 14 of this Agreement).
Payment Up Front
The Customer may be invited to pay for their order in advance of the Agency formally securing an expert to complete the Work.
The Agency undertakes not to take payment in advance unless it is reasonably confident that it can secure an expert to complete the Customer’s Work.
The Customer acknowledges that where payment has been made in advance of securing an expert, the Agency cannot guarantee that they will secure a suitable available expert to complete the Work.
In the event that the Customer makes a payment in advance and the Agency cannot secure an expert to complete the Work, the Agency will offer the Customer a full refund of the payment made in advance.
The Customer acknowledges that it does not obtain the copyright to the Work supplied through the Agency’s services and at all times, copyright remains with the Principal.
The Customer acquires an exclusive license, by assignment by the Principal, to own a copy of the work for academic purposes to use as an example/model answer. The Customer does not acquire the copyright or the rights to submit the work, in whole, or in part, as their own. In addition, the Customer undertakes not to carry out any unauthorized distribution, display, or resale of the Work and the Customer agrees to handle the Work in a way that fully respects the fact that the Customer does not hold the copyright to the Work.
The Customer acknowledges that the Agency, its employees and the experts do not support or condone plagiarism, and that the Agency reserves the right to refuse supply of services to those suspected of such behavior. The Customer accepts that the Agency offers a service that locates suitably qualified experts for the provision of independent personalized research services in order to help students learn and advance educational standards.
The Customer acknowledges that if the Agency suspects that any solution or materials are being used in violation of the above rules that the Agency has the right to refuse to carry out any further work for the person or organization involved and that the Agency bears no liability for any such undetected and/or unauthorized use
The Agency agrees that all Work supplied through its service will not be resold, or distributed, for remuneration or otherwise after its completion. The Agency also undertakes that Work will not be placed on any website or essay bank after it has been completed. The Principal agrees to never publish, resell, share or otherwise redistribute any Work that has been submitted and/or sold through the Agency.
The Customer accepts that the Agency provides all services subject to availability and that the Work supplied is provided strictly as academic support and as such do not constitute professional advice
The Customer agrees that whilst every effort is made to ensure that all Work is completely accurate and fully custom written that inaccuracies may from time to time occur and that the Agency, its employees and experts will not be held responsible, bar free amendments as allowed by these terms, and a discretionary discount for such occurrences
The Customer agrees that if they hand in the Work supplied by the Agency as their own, either in whole or in part, that they are in breach of copyright and that they will automatically forfeit all of their rights under these terms and conditions. Any further remedy following such instances is entirely at the discretion of the Agency.
The Agency reserves the right to refuse any order and/or to refuse to enter into an agreement with any Customer and all terms in this agreement are subject to this reservation.
The Agency reserves the right to refuse to continue with any order if it has reason to believe that the Customer intends to use the Work supplied by the Agency in contravention of these terms or of the Agency’s Fair Use Policy.
Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date
These terms represent the entire terms that exist between the Agency and the Customer from the Commencement Date and supersede and replace any prior written or oral agreements, representations or understandings between them
Promotional Email Campaigns
We offer student education related products such as plagiarism software, past papers, marking and proofreading services.
By providing us with your contact details, you will be indicating to us your consent to us contacting you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions of our own which may be of interest to you unless you indicate an objection to receiving such messages.
As stated in our Data Protection Notice, we will never send you more than four marketing communications per month (in practice, we rarely send out more than one marketing communication per month) and we will always give you the opportunity of opting out of such marketing communications.